Warranties

We pride ourselves on our workmanship and attention to detail, and stand behind all work that we do. We work very hard to provide the utmost quality in every aspect of your project. Mid-America Pool Renovation proudly serves not only as a leader in the swimming pool industry but also as a resource to our customers.

In a perfect world we’d love for each pool renovation we complete to see full success for decades, however we understand that’s not always the case. Mid-America Pool Renovation products and services are backed by warranties that exceed the industry standard to help you protect your investment.

INTER-GLASS®

25-Year Limited Warranty

View warranty details, coverage information, and care guidelines.

Cement-Based
Surfaces

7-Year Limited Warranty

View warranty details, coverage information, and care guidelines.

Pool Tile

3-Year Limited Warranty

View warranty details, coverage information, and care guidelines.

Coping

3-Year Limited Warranty

View warranty details, coverage information, and care guidelines.

Texture-DEK

5-Year Limited Warranty

View warranty details, coverage information, and care guidelines.

Helpful Resources

Before You Drain Your Pool

Important information, risks, and steps to take.

Understanding Hydrostatic Pressure

Learn the risks and how to help protect your pool.

Warranty Guidelines

Universal Rule

Pools are engineered to hold water. Any time a pool is left empty you run the risk of severe damage to pool shell, plumbing, and deck. Underground water pressure is not always evident. Ground could appear dry and pool could still experience significant movement.

Proper Use of Hydrostatic Relief Valve

Hydrostatic relief plug or valve is a one-way valve that opens up into the pool releasing any underground water pressure. These valves may need replaced every few years. In times of lowering water level or draining it is recommended the valve be removed completely until the pool is re-filled. These should NEVER be replaced with a solid plug.

Winter Maintenance Program

Implementing a winter maintenance program, which includes monthly or bimonthly additions of sanitizer and algaecide, allows for the water to stay clear through the off season. Spring opening then simply requires a vacuuming / removal of leaves and debris, opening plumbing lines, filling pool, starting up equipment, and balancing the water.

It is of the utmost importance that you understand what is and what is not covered by our Limited Warranties.

Warranty Frequently Asked Questions

I have a concern, what do I do?

Once an area of concern has been identified, reach out to Mid-America Pool Renovation, Inc. at your earliest convenience to speak to a representative. We will promptly schedule a time to inspect the area(s) to help address your concern(s) as soon as possible.

Call Toll Free: 800-253-7349

What is and is not covered on the INTER-GLASS® Limited Warranty?

For full details see our INTER-GLASS® Limited Warranty

In general, the INTER-GLASS® Limited Warranty Covers the following:

Shrinkage, cracking, tearing, flaking and leaking as identified through the installed INTER-GLASS® surface, subject to following the INTER-GLASS® Care and Maintenance Instructions as well as the conditions, limitations and exclusions below.
This warranty applies as long as the vessel remains structurally sound and intact, full of water, with a functioning hydro-static relief plug (s), and off-season closing (winterization) levels according to The Association of Pool and Spa Professionals guidelines.

In general, the INTER-GLASS® Limited Warranty Does Not Cover the following:

Any work done to the INTER-GLASS® System by entities other than Mid-America Pool Renovation, Inc.
Cutting, grinding, removal or disturbance of any portion of the INTER-GLASS® installation
Any abuses whatsoever, including, but not limited to, accidental or deliberate acts, or abusive use of chemicals
Loss of water through plumbing or re-circulation system lines, equipment or fixtures not directly associated with or directly associated with the INTER-GLASS® installed surface
Damage to the pool surface caused by, but not limited to: vandalism, floods, ground water seepage or pressure resulting from closing or plugging off the hydro-static relief valve, or shifting, expansion, or settling of soil
Draining the pool for longer than 5 days without notice to the Manufacturer

Can my INTER-GLASS® Limited Warranty be Transferred?

Yes, through written request and the following qualifications:

Onsite Inspection prior to sale completion
Written report provided by Mid-America after inspection
Providing INTER-GLASS® Care & Maintenance Instructions, copy of Limited Warranty, and other reports on the pool over to new owner
Obtaining signature receipt of all materials in #3 from the new owner.
Payment of $500.00 Warranty Transfer Fee

What is and is not covered on the Cement-Based Surfaces Limited Warranty?

For full details see our Cement-Based Surfaces Limited Warranty

In general, the Cement -Based Surfaces Limited Warranty Covers the following:

Any flaking, peeling, popping-off or excessive color change providing the pool is maintained chemically balanced, and full of water (with proper winterization included as per The Association of Pool and Spa Professionals Basic Pool & Spa Guidelines).

In general, the Cement -Based Surfaces Limited Warranty Does Not Cover the following:

Defects in the structure including structural or hairline cracking
Vandalism, intentional, or accidental abuse
Improper acid washes
Stains or discoloration due to, but not limited to: the improper use of chemicals, improperly maintained water chemistry, or any introduction of metals or metal ions into the water
Improper winterization
Hydro-static water pressure
Repairs, alterations, or modifications made by persons or entities other than Mid-America Pool Renovation, Inc. are not covered under this warranty
Any other occurrences outside of normal everyday use that the Manufacturer or Installer, Mid-America Pool, cannot control or reasonably be expected to be able to control.

Can my Cement-Based Limited Warranty be Transferred?

Yes, through written request and the following qualifications:

Onsite Inspection prior to sale completion
Written report provided by Mid-America after inspection
Providing INTER-GLASS® Care & Maintenance Instructions, copy of Limited Warranty, and other reports on the pool over to new owner
Obtaining signature receipt of all materials in #3 from the new owner.
Payment of $500.00 Warranty Transfer Fee

What is the Tile and/or Coping Limited Warranty?

Tile & Coping manufacturers generally warranty their products for 1-year. We typically do not exceed manufacturers warranties. Our experience is that tile and coping materials last in excess of ten years providing there isn’t structural damage, purposeful destruction of the materials, or failure to lower the water (lack of proper winterization) during the off season.

Have a Warranty Concern?

If you believe you have a warranty-related issue, please complete our warranty intake form.

This helps us gather the right information and respond as quickly as possible.

Prefer to email us?

warranty@poolrenovation.com