A Step-by-Step Guide to Choosing the Right Pool Renovation Contractor

The pool industry has experienced steady growth since 2020 (remember being trapped at home, or maybe you’re still trying to forget), and with that comes a flood of new pool companies.  While that’s great for choice, it also means lots of new pool bros who might not have the experience to handle your pool renovation properly. Yikes.

So, let’s dive in (pun totally intended) to our step-by-step guide to choosing the right pool contractor for your pool renovation.

Step 1: Determine What Work Needs to Be Done

The first step is identifying the specific issue with your pool. Different problems require different professionals.

Water Chemistry Issues: Green water, cleaning, or chemical imbalances? Call a pool service company.

Leaks: Suspect a leak but can’t pinpoint the location? Contact a leak detection company.

Renovations: Problems with tiles, coping, or surface issues beyond stains (e.g., cracks or rough textures)? Time to find a pool renovation company.

Step 2: Compare Pool Renovation Companies by Key Factors

When it comes to renovation projects, there are numerous companies that do similar work. However, a few key factors can set companies apart from the rest. Once you know the type of company you need, evaluate your options based on these factors:

Do They Use Employees or Subcontractors?

Using subcontractors isn’t always a dealbreaker, but you should verify that they are qualified and insured. There are risks to using unvetted subcontractors like lack of accountability for poor workmanship, potential liability for injuries or property damage, and minimal training or certifications.

Companies that hire subcontractors may not offer the same level of quality or accountability as those using full-time, trained employees. Subcontractors may not have the same investment in the final product, as they aren’t held accountable for any post-job issues, which can impact the overall quality and craftsmanship.

Ask these questions to clarify:

  • Are workers factory-trained and certified?
  • Are they covered by the company’s insurance?
  • Are the employees protected by workers’ compensation?

What Kind of Warranty Do They Offer?

Not all warranties are created equal. When it comes to renovation work, there are two main types: material warranties and workmanship warranties. Knowing the difference between the two is crucial when picking the right pool company.

Material Warranty: 

  • Covers only defective materials, not labor costs, leaving you to pay for repairs that often cost more than the material itself.
  • Typically handled by the manufacturer, not the installer, meaning the installer can pass the problem off instead of addressing it directly.
  • Often includes strict exclusions, like requiring detailed records of chemical treatments, winterization, and maintenance, making claims difficult to file.

Workmanship Warranty:

  • Only covers the work performed, not any defective material.
  • Is usually honored by the installer, not the manufacturer.
  • Can have exclusionary clauses, which typically deal with aspects outside the contractor’s control.  An example would be an exclusion for vandalism or acts of God.

Pro Tip: Look for companies offering comprehensive warranties that cover both materials and workmanship, with clear terms, transferability, and no pro-rating. Repairs should be fully covered, not partially reimbursed. And a transferable warranty adds value to your pool if you sell your home.

What Is Their Process for Resurfacing Preparation?

Some companies cut corners by using bond coats, and while there are situations (the right pool, climate, and conditions) where bond coats can be a good solution, there’s a large margin for error. This can all lead to delamination, aka your pool peeling like last summer’s sunburn. 

The better option? Hydroblasting using a high-pressure water nozzle. It’s recognized across the construction industry as the best method to prepare concrete for a coating. It’s like giving your pool a deep clean and an exfoliating scrub all in one — blasting away loose plaster and leaving behind a clean, rough surface that’s perfect for a strong, lasting bond with your new pool surface. Trust us, your pool will thank you!

What Materials Do They Use?

When it comes to picking the perfect finish for your pool, you’ve got options. Every choice has its pro’s and con’s. A professional should be able to help you decide which finish is right for you. Long lasting options typically include plaster, exposed aggregate finishes, or custom solutions.

Plaster is a classic. It gives a smooth surface, and is the most cost-efficient. But, it needs regular TLC to prevent staining, chipping, and deterioration. 

Exposed aggregate combines plaster with small pebbles or quartz, creating a textured surface that’s low-maintenance, durable, and slip-resistant. It looks high-end, offering customized colors, but can be more expensive up front, have a rougher surface, and be more complex to install (making the need for a pro extra important.) 

Unique patented products (like our exclusive product INTER-GLASS®, which comes with a 25-year warranty) can be great, but you’ll want to know exactly what you’re signing up for before taking the plunge. This product is particularly helpful if your pool is prone to cracking or you’re wanting to convert from a vinyl liner. It’s super durable and flexible, allowing your surface to move with the pool shell. When looking at INTER-GLASS or other patented products, be sure to ask about maintenance and how it’ll hold up over time so you know it’s the right fit for you.

Take a little time to get familiar with the durability, maintenance needs, and look of each material before making a choice. 

The Final Step: Evaluate Their Expertise

Renovating a pool is a significant investment, so choose a company that prioritizes quality and transparency. Make sure they:

  • Use proven methods like hydroblasting for preparation.
  • Employ highly trained professionals.
  • Stand behind their work with industry-leading warranties.

Ready to Start Your Pool Renovation?

Whether it’s a quick fix or a total transformation, picking the right team makes all the difference. Save the checklist below to ensure you’re hiring the right professional for your pool renovation project. 

Tap here to connect with our experts and set up your free quote.