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INTER‑GLASS®
Products & Services
Locations
Blog
About Us
Resources
References

Warranty Concern Form

Form for warranty concerns

Customer or Facility Name(Required)

Contact Name(Required)

Contact Info(Required)

Email Address Phone Number

Pool / Project Street Address(Required)

City Street Zip(Required)

City State Zip Code

Approximate Installation Date

Month

Day

Year

What Is Your Concern Related To?

INTER-GLASS®

Cement-Based Surface

Pool Tile

Coping

Texture-DEK

Other

I’m not sure

Which best describes the concern?

Select all that apply.

Cracking

Flaking, peeling, or material coming loose

Leaking or suspected water loss

Discoloration or staining

Color or appearance variation

Tile movement or failure

Coping movement or failure

Deck texture or coating concern

Other

Where is the concern located?

Pool floor

Pool wall

Steps

Bench / seating area

Waterline tile

Coping

Deck

Spa / hot tub

Other

Please describe the concern

Tell us what you are seeing, where it is located, and anything else that may help us understand the condition.

Approximately when did you first notice the concern?

Has the condition changed since you first noticed it?

If yes, please describe how the condition has changed

What is the current water level in the pool?

Has the pool been drained since you first noticed the concern?

If yes, approximately when was the pool drained?

If yes, who drained the pool?

Has anyone attempted a repair, alteration, cleaning treatment, acid wash, coating, patch, or other work on the affected area since the concern was noticed?

Yes

No

Not sure

If yes, please describe what was done

Who performed the work?

Upload Photos of the Concern

Please include close-up photos of the affected area as well as wider photos showing where the concern is located within the pool, spa, coping, or deck.

Drop files here or

Accepted file types: jpg, png, heic, Max. file size: 100 MB, Max. files: 20.

Is there anything else you would like us to know?

Please confirm the following:(Required)

I understand that MAPR may need to review or inspect the condition before the pool is drained or repairs are performed, and that submitting this form does not automatically establish warranty coverage.